Shipping policy

Where we ship, what it costs, and how long it takes. Everything here applies to orders placed on hiwe.co.in.

Where we ship

We ship across India only. We do not ship internationally, and we cannot deliver to addresses outside India — including freight forwarders. Delivery to a small number of remote, restricted or non-serviceable pincodes may not be possible; if that affects your order we will tell you and refund in full.

What it costs

Shipping is free on orders of ₹449 and above. Below that it is ₹49 per order, shown on the cart and again at checkout before you pay. There is no packaging fee, no handling fee and no fuel surcharge. Prices include GST, and there are no customs charges or import duties — we do not ship across a border.

How long it takes

  • Dispatch: 1–2 business days from a confirmed order. Orders placed on a Sunday or a public holiday are picked up the next business day.
  • Metro cities: 2–4 business days after dispatch.
  • Rest of India: 4–7 business days after dispatch.

These are working estimates, not guarantees. Weather, festival peaks, strikes and courier backlogs stretch them, and we will tell you if your order is caught in one.

Tracking

You get an email — and an SMS or WhatsApp message where you have opted in — with a tracking link as soon as the parcel is handed to the courier. Tracking can take up to 24 hours to start updating.

Getting the address right

Enter a complete address with a landmark, the correct pincode, and a phone number that is answered — couriers call before they arrive. We can change an address before dispatch if you ask quickly. After dispatch we cannot, and a parcel returned for a wrong or incomplete address is handled under our Refund & Cancellation Policy.

Delivery attempts

Couriers usually attempt delivery up to three times. If all attempts fail, the parcel returns to us and we refund the item value, retaining the shipping charge. If a parcel is marked delivered but you have not received it, tell us within 48 hours and we will raise it with the courier.

Checking the parcel

Please check the outer packaging before you accept it. If it is wet, crushed, opened or the seal is broken, refuse the delivery and tell us the same day — that is the cleanest way to a same-day replacement. If you have already accepted it, photograph the parcel and contact us within 3 days.

Split deliveries

Items sometimes ship from different maker locations and arrive separately, at no extra cost to you. Each parcel gets its own tracking link.

Cash on delivery

Cash on delivery (COD) is available on eligible pincodes and is shown at checkout. COD orders are placed on a trust basis. Repeated refusal may result in COD restriction or suspension.

Questions about a delivery

  • Legal entity: Vimal Baheti HUF
  • Registered address:
    G-11, Tirupati Mansion, Near Bank of India E-gallery
    Bhagwan Marg, Near Vivek Vihar Metro Station
    Jaipur, Rajasthan 302019
  • GSTIN: 08AAOHV4177K1ZA
  • Email: store.hiwe@zohomail.in
  • Phone and WhatsApp: +91 8764142221
  • Hours: Monday to Saturday, 10:00–18:00 IST (closed on public holidays)

Last updated: 11 October 2026. This applies to hiwe.co.in.